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    FAQ

    Our maps are crafted from high-quality, eco-friendly natural wood, ensuring durability and sustainability.

    Yes! We offer custom designs to meet your specific preferences. Reach out to us, and we’ll bring your vision to life.

    Absolutely. Each map comes with detailed step-by-step installation instructions, making the process easy and straightforward.

    The map requires 4–12 mounting points, depending on its size. Detailed instructions are included to guide you through the installation process.

    Each package includes wooden airplanes, boats, a compass, and comes gift-wrappedβ€”perfect for gifting!

    We typically produce orders within 3–8 business days. However, we always strive to ship as quickly as possible.

    Yes, we ship worldwide. Please note that international orders may be subject to customs duties and import taxes.

    Depending on your country’s laws, you may need to pay import duties and taxes. These fees are not covered by us and vary by region.

    An "Unfulfilled" status means we’ve received your order and it’s being processed. Once it ships, the status will change to "Fulfilled," and you’ll receive a tracking number.

    If you need to make changes, please contact us immediately at onlycraftua@gmail.com. Once your order has been processed at our warehouse, changes will no longer be possible.

    You may be able to pay with a card via PayPal without a PayPal account. Here’s how:
    1) Click Check out with PayPal and you’ll be redirected to PayPal. Instead of choosing to pay with your PayPal account, select Pay with Debit or Credit Card.
    2) You'll be prompted to fill in your billing and credit card information.
    3) Enter your email address so PayPal can send you a receipt.
    4) Click Continue to return to Etsy. Your payment isn't sent until you click Submit order on Etsy.

    The time we need to prepare an order for shipping is 1-3 business days. But usually we do everything possible to send your order ASAP.

    Damage & Lost Parcel
    We take full responsibility for our products, shipping & delivery. And in case of DAMAGE during delivery or loss, we will gladly send you new product.

    Yes, we are available for wholesale. Don`t forget to add your contact information.

    You can reach out to us through the β€œContact Seller” button on Etsy or via the following contact details:
    Name: Serhii
    Brand: OnlyCraftUA
    Email: onlycraftua@gmail.com
    Phone: +380(95)-177-54-27
    Address: 49000, Ukraine, Dnipro, Staromostova 8

    Didn't find your answer?

    Our customer service will be happy to help you.